Bosmi: digital transformation of a family business
A personal project connecting hospitality operations and using AI for selected tasks.
Context
Bosmi Bed & Language Liguria is a traditional family hospitality business in Liguria, Italy. This is my own project, not work for a freelance client.
The challenge
Operations were managed through different tools and physical processes. Bringing them together meant considering the needs of the business as a whole.
The transformation
I applied my technical knowledge to connect and centralise these processes in a unified system used in daily operations.
Connected processes and AI
The system brings processes together; AI is used to generate invoices, provide basic customer support and prepare quotes. These uses do not imply unrestricted autonomy or the absence of human oversight.
What I learned
Working with a real business has shown me the importance of adapting technology to everyday operations and connecting processes around practical needs.
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